SıgBuddy Buy

Terms of sale

Last updated 3 September 2026

These apply when you buy a SigBuddy from this website. They're written to be read, not to be survived. The section worth your attention before you order is what it needs to work.

Who you're buying from

SigBuddy, NZBN 9429053437631, a sole trader based in Auckland, New Zealand. You can reach us at contact@sigbuddy.com, and that is the fastest way to reach a person. Email us before sending anything back, so we can give you the return address and tell you what to include.

What you're buying

A SigBuddy display — 2.8-inch, 4.3-inch or 5-inch — in a 3D-printed case and stand, with a USB-A to C cable. A USB power adaptor is not included; most USB-A phone chargers will run it, though some high-power ones may not.

The display shows live readings from your own Sigenergy system: solar, house load, grid import and export, battery level and flow, and energy generated today. It reads them on your home network and shows them. It does not control anything.

What it needs to work

Please check all of these before ordering. Without them the display can't do its job, and this is the one thing we'd rather sort out before you pay:

Not sure? Email us before you order and we'll tell you honestly whether it will work for you.

Prices and payment

Prices are in New Zealand dollars. We are not registered for GST, so no GST is charged and we can't issue a GST invoice. Payment is taken by Stripe. We never see or hold your card details.

Your order is an offer to buy. It's accepted when we email you to confirm dispatch. If something is out of stock or a price is obviously wrong, we'll contact you and refund you in full rather than quietly substituting something else.

Shipping

Costs, dispatch and delivery times live on one page of their own: shipping & returns. It is the single source for those figures, so this page doesn't repeat them and the two can't drift apart. In short: flat-rate to New Zealand, Australia, the United Kingdom and Ireland, dispatched the same or next business day, and delivery times that are the courier's estimates rather than guarantees.

Import charges, VAT and duty

We ship from New Zealand. For orders delivered outside New Zealand — the United Kingdom and Ireland in particular — what you pay us is the price of the display plus the flat shipping rate, and nothing more. Any import VAT, customs duty, and courier handling or clearance fees are payable by you, directly to the courier or the customs authority, and are not included in what you pay us or covered by us in any way.

Prices exclude VAT. We are not registered for UK or EU VAT, we do not collect it at checkout, and we are not the importer of record. We can't quote these charges in advance, pay them on your behalf, or refund them. What is charged depends on the order value and the rules in force when the parcel arrives — see shipping & returns for the detail.

Your rights under consumer law

If you're buying as a consumer, the Consumer Guarantees Act 1993 applies and cannot be contracted out of. Nothing in these terms limits or replaces those guarantees. If you're in Australia, the consumer guarantees under the Australian Consumer Law apply in the same way, and if you're in the United Kingdom, your rights under UK consumer law apply in the same way. Nothing on this page limits rights that can't be excluded wherever you are.

Warranty

We warrant the display against faults for 12 months from delivery. If it fails in that time, email us and we'll repair it, replace it, or refund you.

This doesn't cover damage from drops, liquid, heat, power surges, or from opening or modifying the unit. It's in addition to your rights above, not instead of them.

Returns

Our full returns and refunds policy is on the same page, and is the one that applies. In short: change of mind within 14 days of delivery, unused and in its original packaging, with return postage at your expense to an Auckland address; return postage is on us for genuine faults. Either way, start by emailing contact@sigbuddy.com before you send anything back.

Firmware updates

We release firmware updates from time to time, installed from a page on your own home network. The display works perfectly well if you never update it. We don't promise any particular future feature or update schedule, and updates are offered as they come rather than on a timetable.

Things outside our control

SigBuddy depends on your Sigenergy system continuing to offer Modbus TCP on your local network. We're not affiliated with Sigenergy and we don't control their products, firmware or app. If a change on their side affects how the display works, we'll say so publicly and do what we reasonably can about it. Your rights under the Consumer Guarantees Act are unaffected by this paragraph.

What the display is, and isn't

SigBuddy is an information display. It doesn't control your solar system, your battery or your house, and it isn't a metering, safety or protection device. Readings can be wrong, late or missing — if it loses contact with your system it greys the last readings rather than hiding them, so you can tell. Don't rely on it for anything safety-critical, and treat it as a guide rather than a billing-grade meter.

Liability

Except for rights that can't be excluded — including the Consumer Guarantees Act and Australian Consumer Law — our liability for any claim relating to a SigBuddy is limited to what you paid for it. We're not liable for indirect losses, including decisions made on the strength of what the display showed.

Privacy

What we collect and why is set out on our privacy page. Short version: very little, and the display itself sends us nothing.

Which law applies

New Zealand law, and the New Zealand courts. Australian customers keep their rights under the Australian Consumer Law, and UK customers keep their rights under UK consumer law.

Changes to these terms

We may update this page. The version that applies to your order is the one published when you placed it.

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